phgl is committed to protecting the privacy and personal data of every Filipino player. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have under Philippine law. Please read it carefully before using any phgl service.
This Privacy Policy ("Policy") is published by phgl, the operator of the online gaming platform accessible at phgl.asia ("phgl," "we," "us," or "our"). This Policy applies to all personal information collected from users ("you," "Player," or "User") who access or use the phgl platform, including the phgl Casino, live dealer games, slots, bingo, and sports betting services.
phgl is committed to full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. We take data privacy seriously — not just as a legal obligation, but as a core commitment to the Filipino players who trust phgl with their personal information.
By registering a phgl account, making a deposit, or using any service on the phgl platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the phgl platform.
When you create a phgl account, we collect the following information: full legal name, date of birth, gender, Philippine residential address (including city, province, and ZIP code), email address, and Philippine mobile number. This data is required to establish your account and verify your identity in accordance with our KYC obligations.
To comply with PAGCOR requirements and the Anti-Money Laundering Act of the Philippines, phgl may collect copies of government-issued identification documents (such as PhilSys National ID, UMID, driver's license, passport, or Voter's ID), proof of residential address (utility bills, bank statements dated within three months), and, where required, documentation evidencing source of funds. This information is processed exclusively for identity verification and AML compliance purposes.
phgl collects records of all financial transactions conducted through the phgl platform, including deposit amounts, withdrawal requests, payment methods used (e.g., GCash, Maya, BPI, BDO, UnionBank), transaction timestamps, and transaction reference numbers. We do not store full card numbers or e-wallet PINs — financial credentials are tokenized and processed by our licensed payment partners.
We collect records of your gaming activity on phgl, including games played, wagers placed, results, session durations, and responsible gaming tool activations (such as deposit limit settings and self-exclusion requests). This data is used for account management, dispute resolution, and regulatory reporting.
When you access phgl, we automatically collect technical data including your IP address, device type and model, operating system version, browser type and version, and approximate geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, and platform performance optimization.
We retain records of communications between you and phgl support, including live chat transcripts, email correspondence, and support ticket records. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.
phgl processes your personal data for the following purposes:
phgl processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phgl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:
All third parties with whom phgl shares personal data are required to process that data only for the specified purpose and in compliance with applicable data protection law.
phgl uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The categories of cookies used on phgl.asia include:
You may configure your browser to block or delete cookies; however, disabling strictly necessary cookies will impair your ability to use the phgl platform. phgl does not use third-party advertising cookies or cross-site tracking technologies for the purpose of targeted advertising.
phgl retains your personal data for as long as your phgl account is active and for such additional periods as are required by applicable Philippine law. Specifically:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with phgl's data disposal procedures.
phgl implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in serious harm to affected individuals, phgl will notify the National Privacy Commission and affected data subjects within the timeframes prescribed by the DPA and its Implementing Rules.
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by phgl:
To exercise any of the above rights, please contact phgl's Data Protection Officer at [email protected]. phgl will respond to data subject requests within thirty (30) days of receipt, in accordance with the DPA.
The phgl platform is strictly intended for individuals who are 21 years of age or older. phgl does not knowingly collect personal data from persons under the age of 21. If phgl becomes aware that personal data has been collected from an individual under the minimum age, that account will be immediately suspended, all data will be securely deleted to the extent permitted by law, and the matter will be reported to the appropriate regulatory authority. If you believe a minor has registered on phgl, please contact our support team immediately.
Some of phgl's service providers and technology partners may be located outside of the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the DPA, phgl will implement appropriate safeguards — such as standard contractual clauses or binding corporate rules — to ensure that your personal data receives an adequate level of protection consistent with Philippine law. phgl will not transfer your personal data to jurisdictions with inadequate protections without first implementing such safeguards.
phgl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to you via the mobile number or email address registered to your phgl account, or via a prominent notice on the phgl platform. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the phgl platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact phgl's Data Protection Officer:
phgl Data Protection Officer
Email: [email protected]
Platform: phgl.asia (Live Chat — available 24/7)
Response time: Within 30 days of receipt of request
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights under the Data Privacy Act have been violated.
Six commitments phgl makes to every Filipino player's privacy
Every byte of data transmitted between your device and phgl is protected by bank-grade TLS 1.3 encryption. Your login credentials, financial data, and personal details are never sent in plain text.
phgl fully complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and NPC issuances. Your data rights as a Filipino player are recognized and protected.
phgl does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to provide and improve the phgl service and to meet our regulatory obligations.
Access, correct, or delete your data at any time. phgl's Data Protection Officer responds to all valid data subject requests within 30 days, in full compliance with the DPA.
In the unlikely event of a personal data breach, phgl will notify the NPC and affected players within the timeframes prescribed by Philippine law — no delays, no cover-ups.
Privacy considerations are embedded into phgl's platform architecture and product development process from the outset — not retrofitted as an afterthought. Your data minimization is a design principle.
Your privacy matters at phgl. Join Filipino players across the Philippines who trust phgl for secure, fair, and responsible online gaming. 21+ only.
Sign In to phgl21+ only. Play responsibly. Your data is protected under the Philippine Data Privacy Act of 2012.